Kenapa Telepon WhatsApp Unavailable? Ini Jawabannya
Kenapa Telepon WhatsApp Unavailable? Ini Jawabannya

Why is WhatsApp Phone Unavailable? Here are the answers

You must have experienced trying to contact someone via WhatsApp phone but facing an “unavailable” message. Why does this happen?

Are there any specific reasons why WhatsApp phone is unavailable? This article will explain in detail the reasons why WhatsApp phone is unavailable and provide solutions and alternatives that you can do. Let’s take a look at the following explanation.


Unstable Internet Network

An unstable internet network can be the main cause of WhatsApp phone unavailability. When you make a call, WhatsApp relies on a strong and stable internet connection to send and receive voice data. If your network is weak or interrupted, calls may become unavailable. Make sure you have a strong enough signal or try calling over a more stable Wi-Fi network.

1. Causes of Unstable Internet Network

An unstable internet network can be caused by several factors, including:

– Too much distance between your device and the Wi-Fi signal transmitter. The greater the distance, the weaker the signal received and the call quality may suffer.

– Interference with the Wi-Fi signal, such as physical obstructions like walls or interference with other electronic devices.

– Overload of the Wi-Fi network, especially if there are too many devices connected on the same network.

2. Solution to Unstable Internet Network

– Make sure your devices are close enough to the Wi-Fi signal transmitter to strengthen the connection.

– Remove physical obstructions between your device and the Wi-Fi signal transmitter or move your device to a location with a stronger signal.

– Limit the number of devices connected to a single Wi-Fi network to reduce the load and strengthen the signal.

– Check your Wi-Fi router and make sure its firmware is updated to the latest version. Some firmware updates may provide fixes for connection issues.

– If possible, use an Ethernet cable to connect devices directly to the Wi-Fi router for a more stable connection.

Problems with WhatsApp App

Sometimes, issues with the WhatsApp app itself can cause the phone to be unavailable. Sometimes, the latest update of WhatsApp may result in bugs or glitches that interfere with call functionality. To fix this, make sure you are using the latest version of WhatsApp and try to update or reinstall the app if needed.

1. WhatsApp App Updates

WhatsApp regularly releases app updates that contain bug fixes and performance improvements. If you are using an older version of WhatsApp, it is possible that there are issues that have been fixed in the latest update. Make sure you always update your WhatsApp app to the latest version to ensure you have optimal features and performance.

2. WhatsApp App Settings

Sometimes, problems with the WhatsApp app can be caused by incorrect settings or conflicts with other apps. Some steps you can try to resolve this issue are:

– Check the permission settings of the WhatsApp app on your device. Make sure all the necessary permissions are enabled.

– Temporarily disable other apps that may be interfering with WhatsApp’s performance. Try turning off apps that run in the background or that use a lot of resources.

– Clear the WhatsApp app cache. Excessive cache can cause the app to become slow or unresponsive.

– Turn your device off and on again. These simple actions can help resolve any technical issues that may occur.

Restrictions from Telecom Operators

Some telecom operators may impose restrictions on WhatsApp services, including voice calls. This is especially true in countries with strict telecom regulatory policies. Make sure you are aware of your carrier’s policies regarding WhatsApp usage, especially if you are outside your country.

1. Country Restrictions

Some countries impose restrictions on the use of WhatsApp or other telecommunication services. This could include blocking access to WhatsApp servers or restrictions on the types of services available. If you are in a country with such restrictions, you may not be able to use WhatsApp phone. Make sure you know the rules and regulations regarding the use of WhatsApp in that country.

2. Carrier Restrictions

In some cases, telecom operators may impose specific restrictions on the use of WhatsApp or other telecom services. This may include access blocking or restrictions on voice calling services. The best way to resolve this issue is to contact your telecom operator and confirm if there are any restrictions applied to the WhatsApp service.

Problem with Phone or Device

Failure in WhatsApp call processing can also be caused by issues with your phone or device. For example, if there is a problem with the microphone or speaker on your device, WhatsApp calls will not be available. Make sure your device is in good condition and working normally before trying to use the WhatsApp calling feature.

1. Hardware issues

There are several hardware issues that may cause WhatsApp calls to be unavailable:

– The microphone or speaker is damaged or not working properly. If either of these components is damaged, voice calls on WhatsApp will not work.

– Problems with your device’s audio connectors or ports. Dirty or damaged contacts may interfere with voice call operations.

– The device is in poor condition or has other damage. If your device suffers from physical damage or other internal failures, this may affect the functioning of WhatsApp calls.

2. Hardware Problem Solution

If you suspect a hardware issue with your device, here are some steps you can try:

– Check and make sure the microphone and speakers are working properly. Adjust the volume, check the audio settings, and make sure there is no physical interference blocking these components.

– Clean the audio ports or connectors on your device. Sometimes, dust or dirt can interfere with the audio connection. Use a soft cloth or moistened cutton bud to clean the connector.

– If the hardware problem cannot be resolved by yourself, take your device to an authorized service center or a trusted repairer for repair or replacement.

Firewall or VPN blocking

In some cases, WhatsApp calls are unavailable due to blocking by firewalls or use of incompatible VPNs. Firewalls can block WhatsApp call access, while a VPN with the wrong configuration can interfere with the connection and call functionality. Make sure the firewall or VPN you are using is not blocking WhatsApp call access.

1. Firewall

Firewalls are hardware or software used to monitor and control network traffic. A tightly configured firewall can block access to certain applications or services, including voice calls on WhatsApp. If WhatsApp calls are unavailable and you are using a device with a firewall enabled, check your firewall settings and make sure there are no blocks applied to the WhatsApp app.

2. VPN

VPNs or Virtual Private Networks are used to ensure the security and privacy of internet connections. However, using an incompatible or incorrectly configured VPN can hinder WhatsApp call access and functionality. If WhatsApp calls are unavailable while using a VPN, try disabling the VPN or try using a different configuration.

Overload on WhatsApp Servers

WhatsApp has millions of users accessing it every day. Occasionally, WhatsApp servers can become overloaded, which can result in phone unavailability. If you experience this problem, wait a while and try again. This issue will usually be resolved by WhatsApp’s technical team soon.

1. Causes of WhatsApp Server Overload

Some of the factors that can cause WhatsApp server overload are:

– Unexpected spikes in calls or app usage. For example, when a major event or occurrence triggers high usage of WhatsApp.

– Technical issues or system failures. Occasionally, WhatsApp servers may experience technical issues that hinder call functionality.

– Routine repairs or maintenance. WhatsApp may perform routine server repairs or maintenance, which may temporarily disrupt call access and functionality.

2. WhatsApp Server Overload Solution

If you are experiencing unavailable calls due to WhatsApp server overload, here are some actions you can try:

– Wait for a while and try again. If the server is temporarily overloaded, the issue will usually be resolved in no time.

– Make sure you are using the latest version of WhatsApp. Sometimes, WhatsApp app updates can fix performance issues and optimize access to the server.

– Check WhatsApp’s maintenance schedule. In case of routine maintenance or repairs, please be patient and try again after the scheduled maintenance is complete.

– If the problem persists, contact WhatsApp customer service for more information and assistance.

Changing Privacy Settings

WhatsApp has privacy settings that allow users to restrict calls from certain people. If you are unable to make a WhatsApp call to someone, it is possible that they have set their privacy to not receive calls from you. Make sure you have permission or contact them through other communication channels.

1. WhatsApp Privacy Settings

WhatsApp provides privacy setting options that allow users to choose who can contact them via calls or messages. Some relevant privacy settings include:

– Block contacts. When someone blocks you on WhatsApp, you will not be able to make voice calls to them.

– Call privacy settings. Users can set their call privacy, such as allowing calls only from their contacts or from everyone.

– Message privacy settings. Users can also set their message privacy, including who can send voice messages or calls through WhatsApp.

2. Privacy Settings Change Solution

If you are unable to make WhatsApp calls to someone due to privacy settings, here are some solutions you can try:

– Request the user to update their privacy settings and allow calls from you.

– Contact them through other communication channels, such as text messages or regular phone calls.

– If there is no other alternative, respect their privacy settings and find another way to communicate with them.

Solution to WhatsApp Unavailable Phone Problem

If you are experiencing WhatsApp unavailable phone issues, here are some solutions you can try:

1. Check your Internet Connection

– Make sure you are within range of a strong enough Wi-Fi signal or have a stable cellular data connection.

– Check your network settings and make sure there are no complaints or interruptions from your internet provider.

2. Perbar

2. Update or Reinstall WhatsApp App

– Check if the version of WhatsApp you are using is up to date. If not, update the app to the latest version available in the app store.

– If the update doesn’t fix the problem, try deleting the WhatsApp app from your device and reinstalling the app.

3. Check Privacy Settings

– Make sure there are no call restrictions applied to the contacts you want to contact. Go to WhatsApp privacy settings and check the call settings.

– If there are restrictions, change the settings as needed or ask the contact for permission to make calls.

4. Make sure your device is in good condition

– Check that your device is in good condition and not experiencing hardware problems. Make sure the microphone and speakers are working properly.

– Clean the audio ports or connectors on your device to ensure there is no debris blocking call access.

5. Disable Firewall or VPN

– If you are using a firewall, check your firewall settings and make sure there is no blocking WhatsApp access.

– If you are using a VPN, make sure the VPN configuration does not block WhatsApp call access and functionality.

6. Contact WhatsApp Customer Service

– If the problem persists, contact WhatsApp customer service through the authorized channels provided for further assistance.

– The WhatsApp support team can help troubleshoot the issue and provide a solution that suits your situation.

7. Find Alternative Communication

– If the WhatsApp phone remains unavailable, look for other alternatives to communicate with the person. Use voice calls through other apps, voicemail, or social media.

– If necessary, consider using a regular phone call or meeting the person in person.

Alternatives to WhatsApp Phone Unavailable

Aside from using WhatsApp phone, there are several other alternatives you can use to contact your loved ones:

1. Voice Calling Through Other Apps

– Use voice calling apps like Skype, Zoom, or FaceTime to communicate with others.

– These apps have similar voice calling features to WhatsApp and can be used if WhatsApp phone is not available.

2. Regular Phone Calls

– If your signal is strong and your phone is in good condition, you can use regular phone calls to communicate.

– Regular phone calls do not require an internet connection and can be a reliable alternative if WhatsApp phone is not available.

3. Voice Messages

– If calls are not available, you can still send voice messages through WhatsApp to communicate with others.

– Voice messages allow you to send longer and more detailed messages than regular text messages.

4. Social Media and Messaging Apps

– Use social media like Facebook or messaging apps like Instagram or Telegram to get in touch with people close to you.

– Voice or video call features are often provided in social media or messaging apps, so it can be an alternative if WhatsApp phone is not available.

5. Video Call

– If voice calls are not available, you can still video call via WhatsApp or other apps to communicate visually.

– Video calls allow you to see and hear the other person directly, providing a closer-to-face communication experience.

6. Face-to-Face Meeting

– If possible, organize face-to-face meetings with the people you want to connect with.

– Face-to-face meetings can provide a more personal and in-depth interaction, and allow you to better share ideas and emotions.

7. E-mail or Mail

– If no alternative to calling is available, you can still use e-mail or letters as a written means of communication.

– Although indirect, e-mail or letters give you the opportunity to convey a more detailed message and think carefully before sending it.

Table: Information on Why WhatsApp Phone is Unavailable

No Cause Solution
1 Unstable internet network Check internet connection and use stable Wi-Fi
2 Problem with WhatsApp app Update or reinstall WhatsApp app
3 Telecom operator restrictions Check your carrier’s policy regarding WhatsApp usage
4 Problem with phone or device Check the condition of the device and make sure it is working normally
5 Firewall or VPN blocking Disable firewall or adjust VPN settings
6 Overload on WhatsApp server Wait for a while and try again
7 Changed privacy settings Check privacy settings to make sure there are no call restrictions

Why WhatsApp Phone Unavailable – FAQs

1. Is there any way to solve WhatsApp phone unavailable?

Yes, some solutions you can try are updating or reinstalling the WhatsApp app, checking your internet connection, and making sure there are no call restrictions in the privacy settings.

2. Does the WhatsApp unavailable phone issue only happen to one phone or do many users experience it?
The WhatsApp unavailable phone issue can happen to one phone or many users, depending on the cause. If there is a problem with the WhatsApp server, then many users will experience difficulties.

3. Does using a VPN affect WhatsApp phone availability?
Yes, using a VPN with the wrong configuration can interfere with WhatsApp connection and call functions. Make sure to set up the VPN correctly so as not to face such issues.

4. Why are WhatsApp calls not available when using a stable Wi-Fi network?
Despite using a stable Wi-Fi network, it is possible that the network is facing unseen issues. Make sure there is no interruption in the Wi-Fi connection or try using a cellular network to verify if the problem is with the network or the WhatsApp app.

5. Are there any preventive measures to keep WhatsApp phone always available?
Some steps you can take are updating the WhatsApp app regularly, ensuring a stable internet connection, and checking privacy settings and call restrictions.

6. Are there any additional charges when using WhatsApp phone?
WhatsApp phone uses an internet connection, so there are no additional charges such as international phone rates. However, make sure you have a sufficient data plan to avoid excessive data charges.

7. Are there other more reliable alternatives to WhatsApp calls?

Yes, there are many other alternatives such as voice calls through other apps, regular phone calls, or voice messages through WhatsApp.


Sometimes, WhatsApp calls become unavailable due to various reasons such as unstable internet network, problems with the WhatsApp app, restrictions from telecom operators, problems with the phone or device, firewall or VPN blocking, overload on WhatsApp servers, or changes in privacy settings. To resolve this issue, you can try solutions such as checking your internet connection, updating or reinstalling the WhatsApp app, and checking your privacy settings. If the problem persists, contact WhatsApp customer service or your telecom operator for further assistance. There are also other alternatives that you can use to communicate with your loved ones. So, don’t worry if your WhatsApp phone becomes unavailable, there are many other ways you can try.

Closing Words

In this article, we have explained the causes and solutions to the WhatsApp phone unavailable problem. However, keep in mind that each case may be different, so it is important to seek more information or contact WhatsApp customer service for specialized assistance if needed. Hopefully, this article is useful and can help you solve the WhatsApp unavailable phone problem.

Related video of Why WhatsApp Phone Unavailable

Check Also

Kenapa Aplikasi Gojek Tidak Bisa Dibuka?

Why Can’t the Gojek Application Be Opened?

Have you ever experienced problems when trying to open the Gojek app? If so, you’re …

Leave a Reply

Your email address will not be published. Required fields are marked *