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Why is the BPJS card inactive? This is often a question for many people who face problems with their BPJS card. The BPJS card is a card that gives participants access to affordable and quality health services at health facilities that have collaborated with BPJS Kesehatan. However, sometimes BPJS cards can become inactive and hinder participants’ access to the health services they need. Why can this happen? This article will explain in detail the possible causes and solutions to the problem of inactive BPJS cards.
Currently, BPJS Kesehatan is one of the most important government programs in providing affordable access to healthcare for all Indonesians. Through this program, BPJS participants can get quality medical services at an affordable cost. However, it is not uncommon for participants to experience problems when their BPJS card becomes inactive.
An inactive BPJS card can hinder participants’ access to health services that they should get. Therefore, it is important for BPJS participants to know the common causes why BPJS cards can become inactive. By knowing these causes, participants can take the necessary steps to solve the problem and keep the BPJS card active.
In this article, we will discuss the causes of inactive BPJS cards and the solutions that can be taken by BPJS participants. In addition, it will also explain some alternatives that can be taken if the solutions provided do not work. This article aims to provide a better understanding of the problem of inactive BPJS cards and help BPJS participants overcome the problem.
Understanding the reason why the BPJS card is inactive
Knowing the reason why the BPJS card is inactive is important because by understanding the cause, BPJS participants can take the necessary actions such as correcting the data, contacting the BPJS, or renewing so that the BPJS card remains active. That way, participants can continue to get the health services they need without any obstacles.
It is also important to avoid any inconvenience or worries that may arise due to the inactivity of the BPJS card. By knowing these reasons, BPJS participants can prepare themselves and take the necessary precautions to keep their BPJS card active.
How the BPJS Card Works
Before discussing the causes of an inactive BPJS card, it is better to first understand how the BPJS card works. The BPJS card is the identity of BPJS participants which shows that they have access to health facilities that have collaborated with BPJS Health.
Each BPJS participant is given a BPJS card based on the category they are in, whether it is the Non-Recipient Worker (PBPU), Non-Worker Participant (PBP), or Contribution Assistance Participant (PBI) category. This BPJS card contains important information such as participant number, participant name, date of birth, and card validity period.
After obtaining a BPJS card, participants can use the card to get health services that have been determined in the BPJS program. Participants only need to show the BPJS card to the officer at the health facility and the card will be scanned or inputted into the system to check the card’s activeness and ensure participants are eligible for health services.
The Importance of Keeping the BPJS Card Active
Keeping the BPJS card active is important because with an active BPJS card, participants can easily get access to the health services they need. Health services provided through BPJS Kesehatan include medical check-ups, medication, surgeries, hospitalization, and more. With an active BPJS card, participants do not need to worry about expensive health costs because these costs will be covered by BPJS Kesehatan.
When the BPJS card is inactive, participants can no longer get benefits from the BPJS Health program and must pay their own health costs. This condition is certainly a heavy burden, especially for participants who are not financially capable. Therefore, keeping the BPJS card active is very important to ensure access to affordable and quality health for BPJS participants.
Causes of Inactive BPJS Card & Solutions
As mentioned earlier, an inactive BPJS card can be caused by various factors. Here are some of the common causes of an inactive BPJS card:
Data Error
Data errors are the most common cause of an inactive BPJS card. When participants register with BPJS Kesehatan, they have to fill out a form with their personal data such as name, address, date of birth, and identity number. Errors in filling in these data can make the BPJS card inactive.
The main cause of this data error is a data writing error by the participant when filling out the form. For example, the wrong identity number, the wrong address, or the wrong date of birth. Data errors can also occur when administrative officers at the BPJS office incorrectly enter the participant’s data into the BPJS system.
If your BPJS card is inactive due to data errors, the first step is to double-check the data that you have filled in when registering with BPJS Health. Check every detail carefully, including name, address, identity number, and date of birth. Make sure the data filled in matches the applicable official documents such as KTP or Family Card.
If any data errors are found, immediately contact BPJS Kesehatan to correct the wrong data. Usually, BPJS Kesehatan has a branch office or service office that can be contacted to take care of data changes. Tell the BPJS officer about the data errors found and provide correct information. After the data is corrected, the BPJS card will be reactivated.
Administrative Problems
Administrative problems can also cause an inactive BPJS card. This happens when there are errors in the administrative process at the BPJS Kesehatan office, such as negligence in extending membership or errors in recording participant data.
An example of an administrative problem is when a participant has made monthly contribution payments but the BPJS card remains inactive. The reason may be because the administrative process to renew the membership status has not been carried out by BPJS officers. In cases like this, even though the participant has paid the dues, the BPJS card will still be inactive due to an administrative error.
If the BPJS card is inactive due to administrative issues, participants need to contact BPJS Kesehatan to find the right solution. In general, administrative problems can be solved by having good communication with BPJS officials and providing the necessary information.
The first step is to contact BPJS Kesehatan through the available customer service number and explain the problem that is being experienced. Explain in detail about the complaint and provide accurate information to the BPJS officer. In some cases, participants may be asked to visit the nearest BPJS office to resolve administrative issues in person.
Delayed Payment
One of the common causes of inactive BPJS cards is late payment of contributions. BPJS Kesehatan requires participants to pay contributions every month to keep the BPJS card active. If the participant does not pay the contribution on time, the BPJS card can become inactive.
Late payment of contributions can be caused by various factors such as the participant’s ignorance of the payment due date, financial difficulties, or errors in the payment process. Although there is a payment deadline after the due date, it is recommended that participants always pay their contributions on time to keep their BPJS card active.
If your BPJS card is inactive due to late payment, the first step is to double-check the payment schedule. Check the payment due date and make sure to pay the contribution before the date arrives. Try to always have enough funds to pay the contribution every month so that the BPJS card does not become inactive.
If you experience financial difficulties in paying your contributions, contact BPJS Kesehatan immediately to find the right solution. BPJS Kesehatan has a program that can help participants who experience financial difficulties in paying contributions, such as the Fee Financing Program (PPI). By joining this program, participants can pay contributions gradually and still keep their BPJS card active.
Moving Domicile
If you move domicile, your BPJS card can also become inactive. This happens because BPJS Kesehatan has different regional divisions and you must transfer the data to the new BPJS office according to your new domicile.
This data transfer process can take time and if not done correctly, your BPJS card will become inactive. Improper data transfer can also affect the health services you receive, as health facilities in the new area may not accept BPJS cards that have not been transferred.
If you move domicile, immediately contact BPJS Kesehatan to transfer the data to the BPJS office that matches your new domicile so that the BPJS card is active again. Usually, BPJS Kesehatan has a branch office or service office that can be contacted to take care of the data transfer.
The first step is to contact the nearest BPJS office in your new domicile. Explain to the BPJS officer about the data transfer and provide correct and accurate information about your new address. The BPJS officer will provide further instructions on the procedures that must be followed so that the data transfer can be carried out smoothly.
Card Has Expired
BPJS cards that have passed the validity period can also become inactive. Each BPJS card has a certain validity period given when making the card. If the validity period of the card has expired, then the card needs to be renewed so that it can still be used.
The reasons for the expiration of the BPJS card can vary, such as forgetting to renew the card, busyness that makes the participant late to renew, or maybe because the participant does not know the procedure for renewing the BPJS card. When the card has expired, participants will no longer be able to use the card to get health services through BPJS Health.
If the BPJS card has passed the validity period, immediately renew the card so that you can still use BPJS health services. Usually, BPJS Health provides a certain time after the card expires to renew the card.
There are several ways to renew an expired BPJS card. First, you can visit the nearest BPJS Kesehatan office to make an extension directly. Bring the necessary documents such as ID card, family card, and proof of payment of the latest contribution. The officer at the BPJS office will assist you in the process of extending your BPJS card.
Another alternative is to extend your BPJS card online through a portal or application provided by BPJS Kesehatan. You need to follow the steps listed on the portal or application and upload the required documents. After the renewal application is confirmed, a new BPJS card will be sent to the address registered in the BPJS Health system.
It is important to always check the validity date of your BPJS card so that you don’t miss the renewal period. If the BPJS card has expired, you should immediately renew it to ensure that the card remains active and can be used to get health services through BPJS Kesehatan.
Lost or Damaged Card
If your BPJS card is lost or damaged, it can also become inactive. This can happen because a lost BPJS card may fall into the hands of someone else and a damaged card may not be read by the BPJS Kesehatan system. In both cases, the BPJS card needs to be replaced so that participants can continue to use health services through BPJS Kesehatan.
The causes of a lost BPJS card can vary, such as being dropped, stolen, or left somewhere. Meanwhile, damage to the BPJS card can be caused by the age of the card, physical damage, or data loss on the card chip.
If your BPJS card is lost, the first step is to immediately contact BPJS Kesehatan to report the loss of the card. Tell them clearly and accurately about the loss of the card, including the date and place of the incident. BPJS Kesehatan will provide guidance on the next steps to replace the lost BPJS card.
If the BPJS card is damaged, take the card to the nearest BPJS office and explain to the officer about the damage. The officer will check and if necessary, will replace the card with a new card.
As a precautionary measure, you should always keep your BPJS card well and not carelessly give the card to others. If the card is lost or damaged, immediately report and take the necessary actions to replace the card so that you can continue to use health services through BPJS Health.
Unused Card
BPJS cards that are not used for a certain period of time can also become inactive. BPJS Kesehatan has a policy that cards that are inactive for a certain period of time will be deactivated. This is done to avoid misuse and ensure proper use of the BPJS card.
The reasons for not using the BPJS card can vary, such as participants who do not have health problems within a certain period of time, participants who do not often go to health facilities, or participants who choose to use health services that are not in collaboration with BPJS Kesehatan.
To keep your BPJS card active, make sure to use it regularly. Even though you may not have any health problems for a certain period of time, it is highly recommended to have regular health checks at health facilities that work with BPJS Kesehatan.
Simple steps such as regular check-ups or preventive health checks can keep your BPJS card active. In addition, it is also important to visit health facilities that work with BPJS Kesehatan when you need medical services. By using your BPJS card regularly, you can ensure that your card remains active and is not deactivated by BPJS Kesehatan.
Solution to the Problem of Inactive BPJS Card
To provide more complete information about the causes and solutions to the problem of an inactive BPJS card, here is a table that contains complete information about it:
| No | Cause | Solution |
|---|---|---|
| 1 | Error Data | Checking and correcting the wrong data |
| 2 | Administrative Issues | Coordinate with BPJS Health to find solutions |
| 3 | Payment delays | Pay dues on time or consult with BPJS Kesehatan |
| 4 | Moving Domicile | Move data to the BPJS office that matches the new domicile |
| 5 | Card Has Expired | Take care of BPJS card renewal |
| 6 | Lost or Damaged Card | Replacing lost or damaged card |
| 7 | Card Not Used | Using the BPJS card regularly |
The table above provides an overview of the causes and solutions to the problem of inactive BPJS cards. By knowing these causes, BPJS participants can take the necessary steps to solve the problem and keep the BPJS card active.
After knowing the common causes of inactive BPJS cards, here are the solutions that can be taken by BPJS participants to overcome the problem:
Check and Correct Data
If the BPJS card is inactive due to data errors, the first step is to check and re-verify the data that has been filled in when registering to BPJS Health. Check every detail carefully, including name, address, identity number, and date of birth. Make sure the data filled in matches the applicable official documents such as KTP or Family Card.
If any data errors are found, immediately contact BPJS Kesehatan to correct the incorrect data. Bring supporting documents such as KTP, Family Card, or birth certificate that can serve as evidence that the correct data is the data you provide. The BPJS Kesehatan officer will assist you in the data correction process and reactivate your BPJS card.
Communication with BPJS Health
If your BPJS card is inactive due to administrative issues, the first step is to contact BPJS Kesehatan to find the right solution. Convey your problem clearly and provide accurate information to the BPJS officer. The officer will provide guidance on the steps to take to resolve the administrative issue.
There are some cases where administrative problems cannot be resolved directly by officers at the BPJS office. If this happens, the officer will provide guidance on the procedures to be followed or will refer the matter to the authorized section of BPJS Kesehatan.
Pay dues on time
To avoid having an inactive BPJS card due to late payment of dues, make sure to always pay your BPJS dues on time. If there are difficulties in payment, immediately contact BPJS Kesehatan to find the right solution.
BPJS Kesehatan provides various payment methods that can be chosen according to the preferences of each participant. Available payment methods include through banks, internet banking, mobile banking, or through merchants in collaboration with BPJS Kesehatan. Make sure to follow the payment instructions provided by BPJS Kesehatan to ensure that the contribution has been received and the BPJS card remains active.
Transferring Data Correctly
If you move domicile, make sure to immediately take care of the data transfer to the BPJS office in accordance with your new domicile so that the BPJS card remains active. The data transfer process takes time and if not done correctly, your BPJS card will become inactive.
When taking care of the data transfer, make sure to bring the necessary documents such as KTP, Family Card, and proof of new address such as electricity or water accounts. Also bring your old BPJS card as proof that you have been a BPJS participant before. Explain to the BPJS officer about the data transfer that needs to be done and provide accurate information about your new address.
Renew Expired BPJS Card
If your BPJS card has expired, don’t let it remain inactive. You should immediately renew your BPJS card so that you can still use health services through BPJS Health. Usually, BPJS Health provides a certain time after the card expires to renew the card.
To renew your BPJS card, you can visit the nearest BPJS Kesehatan office or use the online card renewal service through the portal or application provided by BPJS Kesehatan. Make sure to follow the steps provided and upload the required documents correctly. Once the renewal application is confirmed, a new BPJS card will be sent to the address registered in the BPJS Health system.
Replace Lost or Damaged Card
If your BPJS card is lost or damaged, don’t panic. You can replace it by making a new card so that you can still use health services through BPJS Kesehatan. It is important to immediately report the loss or damage of the BPJS card to BPJS Kesehatan so that replacement steps can be taken immediately.
The first step is to contact BPJS Kesehatan through the available customer service number and report the loss or damage of the card. Clearly convey information about the incident, date and place of loss or damage to the card. BPJS Kesehatan will provide guidance on the steps to be taken for BPJS card replacement.
Use the BPJS Card Routinely
To keep your BPJS card active, it is important to use the card regularly. Even though you may not have any health issues for a certain period of time, it is still a good idea to use your BPJS card regularly. This can be done by conducting routine health checks, getting regular check-ups, or using health services in collaboration with BPJS Kesehatan.
By using the BPJS card regularly, you can ensure that the card remains active and is not deactivated by BPJS Health. In addition, by conducting routine health checks, you can also monitor your health condition regularly and identify health problems as early as possible.
Alternatives to Why the BPJS Card is Inactive
If the previously mentioned solutions do not work to solve the problem of an inactive BPJS card, here are some alternatives that you can try:
Contact BPJS Health Customer Service
If you have tried the solutions above but the BPJS card is still inactive, the next step is to contact BPJS Kesehatan customer service for further assistance. Tell the BPJS officer about the problem you are experiencing clearly and provide accurate information. They will provide the best instructions and solutions according to the problem you are experiencing.
Register as a BPJS Participant
If the problem of an inactive BPJS card is not resolved, you can also try to re-register as a BPJS participant. In this process, you will get a new BPJS card and can regain access to BPJS health services. However, keep in mind that not all cases require a re-registration process, so you should contact BPJS Health first to consult about the condition of your BPJS card.
Find another health facility that accepts BPJS
If after trying the various solutions above you are still unable to use your BPJS card, you can look for other health facilities that accept BPJS. Although this is not an ideal solution, at least you can still get health services using your BPJS card elsewhere. Make sure to look for information about health facilities that accept BPJS in the area where you live.
Why the BPJS Card is Inactive – Q&A
Can the BPJS card become inactive if the data inputted during registration does not match?
Yes, the BPJS card can become inactive if there are errors in the data inputted during registration. Data errors such as name, address, or date of birth that do not match official documents can cause the BPJS card to become inactive.
How to take care of BPJS data transfer if you move domicile?
To arrange a BPJS data transfer if you move, you need to contact BPJS Kesehatan and provide information about your new domicile. BPJS Kesehatan will provide further instructions on the procedures that must be followed to get your BPJS card active again.
Is the BPJS card automatically active after the payment of dues is made?
No, the BPJS card will not be automatically activated after the fee payment is made. After making the payment, make sure to verify the payment to BPJS Kesehatan so that your BPJS card remains active.
How long does it take to renew an expired BPJS card?
The process of renewing an expired BPJS card can vary depending on the policies of each BPJS office. Generally, the card renewal process can take a few days to a few weeks, depending on the level of service density at the local BPJS office.
Is there a fee to replace a lost or damaged BPJS card?
Yes, to replace a lost or damaged BPJS card, BPJS participants will be charged a card replacement fee in accordance with applicable regulations. The amount of card replacement fee may vary depending on the policy of each BPJS office.
Will a BPJS card that is not used within a certain period of time be automatically deactivated?
Yes, BPJS Kesehatan has a policy that BPJS cards that are inactive for a certain period of time will be deactivated. This is done to maintain the sustainability of the BPJS Kesehatan program and ensure that BPJS cards are only used by participants who need health services.
Does every health facility have to accept BPJS cards?
No, not all health facilities are required to accept BPJS cards. Health facilities that cooperate with BPJS Health will accept BPJS cards, but there are also facilities that do not cooperate with BPJS Health and do not accept BPJS cards. Before using health services, be sure to check whether the facility accepts BPJS cards or not.
Conclusion
This article has explained in detail about the causes and solutions to the problem of inactive BPJS cards. To keep your BPJS card active, it is important to ensure that your data is correct, pay your dues on time, renew your BPJS card according to the validity period, and use your card regularly. If problems occur such as data errors, administrative problems, or difficulties in paying contributions, it is important to contact BPJS Kesehatan to find the right solution. By keeping the BPJS card active, participants can continue to obtain affordable and quality health services through the BPJS Health program.
Disclaimer: This article is based on research and publicly available information. The use of the information in this article is entirely the responsibility of the reader. This article is not a substitute for professional advice or direct consultation with BPJS Kesehatan.
